At UniverseTeas.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and engage in our services, including B2B and private labeling for tea products.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information: When you make a purchase, sign up for newsletters, or inquire about B2B or private labeling services, we may collect your name, email address, shipping address, and payment details.
Non-Personal Information: We also collect non-personal data like IP addresses, browser type, operating system, and information about your visit (e.g., pages viewed, time spent, etc.) to enhance your experience.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and improve your user experience.
2. How We Use Your Information
We use your information for the following purposes:
To process orders and provide customer service.
To offer personalized product recommendations and promotions.
To communicate with you about updates, promotions, or services, such as B2B and private labeling opportunities.
To analyze and improve the performance of our website.
To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may share data with third-party vendors and service providers who help us operate our business (e.g., payment processors, shipping companies, marketing services).
Legal Compliance: We may disclose your information to comply with legal requirements, enforce our agreements, or protect our rights.
B2B Partnerships: If you’re engaging in B2B or private labeling agreements, we may share certain information with partners involved in the fulfillment and production process.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: You can request a copy of your personal data we hold.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal compliance).
Opt-out: You can opt out of receiving promotional emails from us at any time by clicking the unsubscribe link in the email or contacting us directly.
As we sell globally, your information may be transferred to and processed in countries other than the one in which you reside, including Sri Lanka. By using our services, you consent to the transfer and processing of your data in these countries.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
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